Support & Contact

SECURE COMMUNICATION REQUIRED

For your safety and ours, we only accept contact through secure channels. Do not use unencrypted email.

24/7 Emergency Support

We provide round-the-clock support for journalists, activists, and high-risk individuals requiring immediate assistance.

Support Ticketing System

Access our secure Zammad ticketing system via Tor or I2P.

Open Secure Ticket
support.zerotail.org

Secure Contact Methods

PGP-Encrypted Email
Email contact@zerotail.org
Fingerprint 5F3CA0360120F1697F10CBFACFD09477595CFE5C
Always verify the fingerprint before encrypting messages.
Download Public Key
XMPP (Jabber)
Address admin@zerotail.org
Use OMEMO encryption for all XMPP communications.
SimpleX Chat
SimpleX offers forward secrecy and requires no identifiers.
Connect via SimpleX
Session
Session ID 0596ff9b621b6445aa750400069d401afb51953ff6045e9dc43b14f7c796b5f537
Connect via Session
Matrix
User ID @admin:zerotail.org
Connect via Matrix
Threema
Threema ID DZNARE4D
Connect via Threema

Hidden Services & Anonymity

Tor Hidden Service
Onion Address jc2em7bjqzqmrcif5hh75oq3r7nyq6bp6hslczym3wmwwjwmzefnf7qd.onion
Access this site through Tor Browser for enhanced anonymity.
I2P Eepsite
I2P Address p4fglx6pzf3we4zlzpniv2rghgni7kda46rphlxahqh7apyu4r6q.b32.i2p

Communication Best Practices

  • Use Tor Browser or Tails OS
  • Create a new email identity not linked to your real identity
  • Use our PGP key to encrypt all messages
  • Do not include identifying information in metadata
  • Consider using a secure drop system for large files
  • Be aware of your local network monitoring

Consultation & Response

  • Emergency: Immediate response (24/7)
  • Urgent: Within 2 hours
  • Standard: Within 24 hours

For consultations, please include (encrypted):
- Brief situation description
- Threat model & concerns
- Urgency level

Emergency Response Protocol

If you are experiencing an active security incident:

  1. Immediately disconnect compromised devices from all networks
  2. Use a clean device to contact us
  3. Mark your message as URGENT in the subject line
  4. Provide a secure callback method if available

Payment Options

  • Monero (XMR) - Preferred for privacy
  • Bitcoin (BTC) - Through mixing services only
  • Cash - By secure mail (established clients)

We do not accept credit cards, PayPal, or any payment method that creates financial surveillance trails.

Client Privacy

  • No logs of communications or visits
  • All consultation notes stored encrypted
  • Client data deleted upon project completion
  • No confirmation of client relationships

Anonymous Shipping & Pickup

Access Point Locker Network: For hardware purchases, we offer anonymous pickup through our global network of over 3,000 secure access point lockers.

How it works:
  • Complete order via secure channels
  • Choose locker location
  • Receive unique pickup code (no ID)
  • Collect package anonymously (7 days)

Pricing: Min $30, varies by location.

Coverage: Worldwide in major hubs.

Warrant Canary

We maintain a cryptographically signed warrant canary, updated monthly. If the canary is not updated, outdated, or disappears, assume compromise.

View Canary View PGP Key